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Privacy Policy


1. Introduction


At Citydeal Estates (London) Limited (hereinafter referred to as "Citydeal Estates", "we", "our" or "us"), we aim to protect the privacy of every current, former and prospective client to the fullest extent reasonably possible.


This Privacy Policy explains who we are, the type of personal information we may collect, what we do with that personal information, the circumstances in which we may share the information and the steps we take to safeguard the information to protect your privacy.


Please read this Privacy Policy carefully. By providing information direct to Citydeal Estates and/or visiting our website, you confirm that you have read, understood, accepted and consented to the terms described in this Policy.



2. Personal information we may collect from you, about you and how we use it


We may collect and process information about you in the following ways:


From correspondence by phone, e-mail or otherwise, from applications or forms you may complete, agreements you enter into with us, or in the course of you establishing or maintaining a relationship with us. The sort of information you may give us as a result might include (but is not limited to) your name, title, date of birth, postal and email address, phone number or other contact information, employment and financial details, information about your property or personal circumstances as a Seller, Purchaser, Landlord, Tenant or anyone interested in the services offered by us or any other related information that may include special categories of personal data.


We may receive information about you from other sources (e.g. The Home Office, HMRC, credit reference agencies, etc.). We may also receive information about you that is provided by other institutions/companies/individuals who have obtained your permission to share information about you with us.


We use and process (mainly, by means of electronic communication, whether encrypted or not) the information about you to set you up as a client or contact, to maintain that relationship, to execute and administer transactions as well as improve the services we provide.


The personal information you provide may be used to comply with legal and regulatory duties and to prevent or detect fraud or money laundering. We may also use the information to protect Citydeal Estates's interests, including to recover debts owed by you to us.


Our website uses Google Analytics cookies to distinguish you from other users of our website. This helps us to optimise your experience of our website and services and also allows to improve our site. Cookies allow Google Analytics to recognise your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, etc. For more information please see Google's Privacy Policy available at this link: The cookies collect information in an anonymous form. We do not use any other cookies on our website. To opt out of Google Analytics tracking you can decline cookies via the Cookie Policy notice at the bottom of our website or you can install their browser plug-in at the following link:


Each time you use AdobeSign or Signable, our electronic signature providers, it may automatically collect your device and usage information by using cookies and other tracking technologies. To find out more about which information is collected by AdobeSign and Signable please see their Privacy Policies at the following links: and


Our website and emails may contain links to other websites. We are not responsible for the content or practices of these other sites and we recommend that you check their own privacy policies.


We may use information we collect to develop and inform you about services we offer as well as undertake analysis and market research relevant to our business.


Some of the information that we request is mandatory (for example, because we need it to fulfil a legal, regulatory or contractual obligation or we need it to provide services to you). Not providing us with the personal information requested may reduce the quality of service that Citydeal Estates are able to provide you and, in some instances, may result in us not being able to provide specific services offered by Citydeal Estates to you.



3. Who we may share your personal information with


We retain access to all personal information that we have collected from you.


We may disclose your personal information to third parties:


that are specifically engaged by us to provide services to us or on our behalf to you (for instance, referencing companies, software providers, contractors, suppliers, utilities management companies,  etc.). In this case we will require those parties to keep that information confidential and secure and to use it solely for the purpose of providing the specified services to us or on our behalf;


if our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets; and/or


if we are under a duty to disclose or share your personal information in order to comply with a court order or other legal or regulatory requirement, or in order to enforce or apply our terms of use and other agreements; or to protect the vital and legitimate interests and rights, property or safety of Citydeal Estates, our clients, or others.


We may also share your personal information with other parties to the same agreement whether before entering into a contract or after. For example, where you have a tenancy jointly with someone else or there is a guarantor for your tenancy, as necessary, we will share information either with the joint tenant(s) or the guarantor(s) (or both). This relates to your suitability as a tenant or guarantor, performance of your responsibilities under the tenancy agreement including information about any rent arrears or other breach of the tenancy terms. It is in our own legitimate interests and those of the guarantor(s) and tenant(s) to give and receive this information.


We will not otherwise disclose, sell or distribute your personal information to any third party without your permission.



4 Updating and accessing your personal information


You have a right under data protection laws to access the information we hold about you, subject to certain conditions. If you wish to make an application to access this information, then please contact us in writing.


If you wish to update, amend, restrict or object processing, or delete the information which we hold about you then please contact us in writing.


In order to exercise your rights under the General Data Protection Regulation ("GDPR") you might be asked to present suitable identification document(s) in person and pay a reasonable fee to cover administrative costs.



5 Safeguarding your personal information


We have implemented appropriate technical and organisational security measures to protect and secure your personal information. We will take all steps reasonably necessary to ensure that your personal information is treated securely and used only in accordance with this Privacy Policy.


We may transfer your personal information and/or allow the information to be accessed, processed or stored by our suppliers outside the European Economic Area ("EEA"). You should be aware that in territories outside the EEA, laws and practices relating to the protection of personal information are likely to be different and in some cases may be weaker than those within the EEA. However, it will be processed and maintained to the same standards as if it were still within the EEA. By submitting your personal information, you agree to this transfer, storing or processing.


We will retain your personal information only for the time it is reasonably required or as otherwise required by law.



6 Changes to the Privacy Policy


We may change this Policy from time to time as we introduce new services or as required by law or our commercial arrangements. Any changes to this Policy will be posted on our website.



7 Information about us


Citydeal Estates is a business name of Citydeal Estates (London) Limited registered in England with No. 03231982. VAT registered No. 934613132. As a data controller we are registered with the Information Commissioner's Office with registration No. Z5597139. Registered address is: 115 Churchfield Road, London W3 6AH. Contact email address is: Our website is


Citydeal Estates (London) Limited are the members of The Property Ombudsman ("TPO"), National Association of Estate Agents ("NAEA") and Association of Residential Letting Agents ("ARLA").


If you have any queries about this Privacy Policy then please contact us in writing.